The everyday work, handled
Good IT support is mostly invisible. Laptops start, the printer prints, the conference room screen connects on the first try and new hires have their accounts on day one. Getting there takes steady, routine work that someone has to own. Under our IT support plan, that someone is us, for a fixed monthly price.
- A help desk people actually use. Your team calls, emails, opens a ticket in the portal or pings us in Teams. Whoever picks it up can already see that person's laptop and account. Locked-out users, new starters, app installs and jammed print queues are covered by the monthly fee.
- Round-the-clock monitoring. Small software agents watch every PC and server for full drives, stalled updates, dying disks and suspicious activity, and raise a ticket on their own. A lot gets fixed overnight without anyone calling.
- Patching. Operating systems, browsers and the business apps you rely on are updated in planned windows. Each month you see what went in and anything we deliberately deferred.
- Network care. We keep firmware current on the firewall, switches and access points and get warned when one of them misbehaves.
- Vendor calls. When the internet provider, the copier company or your practice software vendor is the problem, we open the ticket and chase it.
- Hardware and records. We quote and set up new machines, track warranties and keep an inventory you can see.
Support for offices in shared buildings
Most of our Sandy Springs clients lease space in a multi-tenant building, whether that's a Perimeter Center tower or a two-story office off Roswell Road. That brings a few specific jobs we take on.
Working with the building. When a circuit has to be added or a cable run through the riser, the work needs the property manager's approval and often the landlord's preferred contractor. We handle those requests, meet the building engineer and make sure the provider's equipment lands in the right place.
Building-provided internet and Wi-Fi. Some towers offer connectivity to every tenant. It can be a good deal, but it means your traffic starts on a network that other companies share. We put your own firewall between that service and your office, keep guest traffic apart from staff traffic and treat the building network as untrusted.
Closets without cooling. Suite build-outs often tuck the network gear into a storage closet with no airflow. We check temperatures, add monitoring and recommend changes before heat shortens the life of your switches.
Office moves and expansions
Firms here change suites often. A lease ends, the team grows onto another floor or a merger brings two offices together. Moves go badly when IT is an afterthought. We get involved early: reviewing the new space's drawings, ordering internet service months ahead, since a new circuit can take weeks to install, planning cabling and wireless coverage and building the network before move weekend. On Monday, people plug in and work.
Medical and professional offices
A practice on Pill Hill has different priorities from a law office near City Springs. The practice needs the front desk, the phones and the practice management system running from first appointment to last, plus a reliable connection to hospital portals and labs. A law or accounting firm needs its document management and billing systems available on deadline days and its files locked down. We set support priorities, maintenance windows and escalation paths to match the work you do.
Remote help, on-site when it counts
Most requests are resolved remotely, often while the person who reported them is still on the line. When a job needs hands, such as a dead switch, a conference room installation or move weekend, an engineer drives down GA-400 from our Alpharetta office. Hybrid staff get the same support at home as at their desk, whether they work from Dunwoody, Brookhaven or the train.
What you can expect in the first month
We collect admin accounts, licenses, domain records and vendor contacts, install monitoring on every device, close the most urgent gaps from the review and remove accounts that belong to people who have left. If someone on staff has been the informal IT person, we sit with them and document what they know. From there it's steady upkeep, plus a sit-down every quarter to look at aging hardware, upcoming projects and next year's budget.
Questions about it support
Can you support staff who work from home?
Yes. Laptops are managed and monitored wherever they are, and remote staff use the same help desk. We can also help with home Wi-Fi and secure printing when it affects work.
Our building provides internet. Do we still need a firewall?
In most cases, yes. A shared building network is run for many tenants. Your own firewall gives you control over what reaches your devices and keeps your traffic separate.
